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SERVING THE CUSTOMER
Our commitment to customer service includes further developing a customer-orientated ethos and culture and the co-ordination of service delivery across the various functional areas of the Council to ensure a seamless service. We will also enhance our customer consultation and complaints procedures, ensure pro-active information dissemination to citizens, increase use of information and communications technology to improve customer service and develop quality initiatives and service standards.
Customer service is delivering on what is promised. Good customer service is delivering more than is promised. We are conscious of your different needs and initiatives must be developed having regard to those needs. A basic requirement of customer service is to make it easy, convenient and pleasant for you to do business andinteract with us. This means making it easy to find us, to find information, to contact the right person, get theappropriate service and receive sufficient feedback and support.
A local authority could see it’s role as service provider and view their communities as customers. We believe that you are more than just a recipient of services. We believe that you care about your community and have an interest in what is going on.