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07 January 2021

Customer Service Update 

Level 5 COVID 19 Restrictions

Galway County Council wishes to advise that public access to our offices is now restricted, in line with recent Covid-19 measures, to an appointment only service for exceptional circumstances where essential business can only be conducted in person.

As providers of essential services, we continue to provide services online, by phone, email and post. 

Website: www.galway.ie

Telephone: 091-509000

Email: customerservices@galwaycoco.ie

Post: Áras an Chontae, Prospect Hill, Galway H91 H6KX

 

Please contact the relevant service area as follows:

Housing                                         091 509300

Homeless Services                        091 509203

Planning                                        091 509308

Local Enterprise Office                 091 509090

Motor Tax                                      091 509099

Motor Tax - Ballinasloe                091 509075

Library                                          091 509388

Other Services                              091 509000

 

Our Community Call helpline is open and is focused primarily on ensuring that vulnerable members of the community or those living alone can access deliveries of groceries, medicine and fuels. The freephone number is 1800 92 88 94, open Monday to Sunday 9am to 5pm and the email is covidsupport@galwaycoco.ie.  

The most important thing that we can do as a community during the Covid-19 Pandemic, is to consistently take every precaution and advice as issued by our Public Health experts in the Health Service Executive and the Department of Health.

We must all play our part to curtail the spread of Covid-19. Please hold firm and stay at home unless essential.

The cooperation of our customers is greatly appreciated

 

Galway County Council – Working for You

Ní neart go cur le chéile

  

View our service contacts during the COVID-19 Pandemic 

  

 

Galway County Council,

Áras an Chontae, Prospect Hill, Galway H91 H6KX

Telephone: 091 509000

Email: customerservices@galwaycoco.ie

www.galway.ie

 

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Phone: 091-509000
Email: customerservices@galwaycoco.ie
Postal address: Áras an Chontae, Prospect Hill, Galway H91 H6KX

 

The most important thing that we can do as a community during the Covid-19 Pandemic, such as we are experiencing now with Covid-19, is to consistently take every precaution and advice as issued by our Public Health experts in the Health Service Executive and the Department of Health.

Expert advice is available at:

https://www.gov.ie/en/news/7e0924-latest-updates-on-covid-19-coronavirus/

https://www2.hse.ie/conditions/coronavirus/coronavirus.html

In order to help prevent the spread of the virus, members of the public are being reminded to follow the advice of the health experts i.e. wash hands frequently and thoroughly, ensure to follow cough etiquette, social distancing and adopt our lifestyles to the current restrictions.

Galway County Council are taking proactive measures to minimise the risk of infection to members of the public and to the staff of Galway County Council while continuing to provide essential public services.

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We must work together to protect the most vulnerable in our communities across the County and across the Country.

At the instigation of Minister for Housing, Planning and Local Government, a Covid-19 Community Response Forum is in place co-ordinated by Galway County Council.

A dedicated community support helpline is established in Galway County Council,  to assist at-risk members of the public in accessing non-emergency and non-medical supports during the current public health emergency. The confidential phoneline service is established by the new COVID-19 Galway Council Community Response Forum, which includes over a dozen agencies, organisations and key service providers from across the County including the Galway County Public Participation Network.

The helpline is focused primarily on ensuring that vulnerable members of the community or those living alone can access deliveries of groceries, medicine and fuels.  The new phoneline is just one aspect of the Forum’s work. Its core aim is contributing to the community-wide effort to limit the spread of COVID-19 and that there is a co-ordinated community response to enable all voluntary statutory agencies to collaborate in support of our communities and particularly of our most vulnerable members. 

• The Freephone Number is 1800-92-88-94.
• Lines Open Monday to Sunday 9.00am to 5.00pm
• Email: covidsupport@galwaycoco.ie

The Community Call - Advice and Contact Information for Your County‌

For further information on General Wellbeing Visit www.gov.ie/together for advice, tips and supports. As COVID-19 continues to impact, keeping in touch with people, establishing a routine & staying active can help us feel more in control.