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21 October 2020

Customer Service Update 

Level 5 COVID 19 Restrictions

Galway County Council would like to reassure our citizens and customers that we remain available to provide a range of essential services and supports during the Covid-19 Level 5 restrictions.

Please continue to conduct your business by calling 091 509000, online via www.galway.ie or by post where possible.  Our offices will provide an appointments-based service, subject to public health guidance and restrictions, solely for the purpose of essential business that cannot be conducted by alternative means.

Our services will continue during this time subject to the clarifications set out below:

• Services can still be contacted through the online customer service form on www.galway.ie by calling 091 509000, through FixYourStreet.ie or by emailing customerservices@galwaycoco.ie.
• We will continue to receive payments online and by phone.
• The community call helpline remains open 1800 928894.
• Parks remain open but subject to ongoing social distancing.
• Playgrounds remain open but subject to ongoing social distancing.

 View our service contacts during the COVID-19 Pandemic

 

The cooperation of our customers is greatly appreciated

Galway County Council,

Áras an Chontae, Prospect Hill, Galway H91 H6KX

 

Telephone: 091 509000

Email: customerservices@galwaycoco.ie

www.galway.ie

 

Galway County Council – Working for You

Ní neart go cur le chéile

 

 

Phone: 091-509000
Email: customerservices@galwaycoco.ie
Postal address: Áras an Chontae, Prospect Hill, Galway H91 H6KX

 

The most important thing that we can do as a community during the Covid-19 Pandemic, such as we are experiencing now with Covid-19, is to consistently take every precaution and advice as issued by our Public Health experts in the Health Service Executive and the Department of Health.

Expert advice is available at:

https://www.gov.ie/en/news/7e0924-latest-updates-on-covid-19-coronavirus/

https://www2.hse.ie/conditions/coronavirus/coronavirus.html

In order to help prevent the spread of the virus, members of the public are being reminded to follow the advice of the health experts i.e. wash hands frequently and thoroughly, ensure to follow cough etiquette, social distancing and adopt our lifestyles to the current restrictions.

Galway County Council are taking proactive measures to minimise the risk of infection to members of the public and to the staff of Galway County Council while continuing to provide essential public services.

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We must work together to protect the most vulnerable in our communities across the County and across the Country.

At the instigation of Minister for Housing, Planning and Local Government, a Covid-19 Community Response Forum is in place co-ordinated by Galway County Council.

A dedicated community support helpline is established in Galway County Council,  to assist at-risk members of the public in accessing non-emergency and non-medical supports during the current public health emergency. The confidential phoneline service is established by the new COVID-19 Galway Council Community Response Forum, which includes over a dozen agencies, organisations and key service providers from across the County including the Galway County Public Participation Network.

The helpline is focused primarily on ensuring that vulnerable members of the community or those living alone can access deliveries of groceries, medicine and fuels.  The new phoneline is just one aspect of the Forum’s work. Its core aim is contributing to the community-wide effort to limit the spread of COVID-19 and that there is a co-ordinated community response to enable all voluntary statutory agencies to collaborate in support of our communities and particularly of our most vulnerable members. 

• The Freephone Number is 1800-92-88-94.
• Lines Open Monday to Sunday 9.00am to 5.00pm
• Email: covidsupport@galwaycoco.ie

The Community Call - Advice and Contact Information for Your County‌

For further information on General Wellbeing Visit www.gov.ie/together for advice, tips and supports. As COVID-19 continues to impact, keeping in touch with people, establishing a routine & staying active can help us feel more in control.