COVID-19 Service Contacts
COVID-19 Service Contacts
Currently the following service provisions are in place:
CORPORATE CUSTOMER SERVICES & FACILITIES MANAGEMENT
Correspondence applications, documentation and other written communications can continue to be made as normal subject to normal postal services continuing. See our COVID-19 Service Updates page for more info.
- Customer Services
The motor tax office will remain closed to the public until further notice.
Motortax renewals can be processed online by logging on to www.motortax.ie Your pin no is the last six digits of your Vehicle Registration Cert for a previously taxed vehicle. This number is located on the top right hand corner of your Vehicle Registration Cert and begins with the letter “C”.
For all brand new/imported vehicles your pin number is the last 6 digits of your chassis number.
In the event that you are unable to process your application online please contact the Department of Transport, Shannon, Co. Clare at 0818 411 412.
Postal applications can also be sent to the Motortax Offices at Galway, Ballinasloe or An Cheathrú Rua. Please do not send cash in the post.
If you have any queries, please contact us on the following:
- An Cheathrú Rua
All libraries are closed until further notice. No public are allowed enter the libraries and books to be returned can be returned by books drop if there is one. Please Note: Newspread deliveries are suspended until further notice.
eServices are still available. Library members can access eBooks, eAudiobooks, eMagazines and eNewspapers from home. Library staff available to help with patrons having any difficulty accessing same for any reason.
- Library HQ
- City Library
- Housing Services
The Housing public counter will remain closed until further notice. Members of the public are requested, where possible, to contact the Housing unit by phone, via email, or to visit our website. Correspondence can also be submitted by post.
- Housing Applications
- Housing Assistance Payments (HAP)
- Housing Grants
Housing Tenancy & Estate Management
- Housing Maintenance
The Housing Maintenance Response will operate on a restricted priority basis.
Tenants may contact the Housing Maintenance section by phone or via email.
All Housing Maintenance requests will be subject to assessment to allow critical requests to be prioritised. Critical items include electrical faults/plumbing issues/heating system faults/significant building fabric or structural issues.
All other requests will be logged and dealt with at a later stage.
Consideration will be given to elderly and/or vulnerable tenants as part of the request assessment process.
- Housing Rent
If your income has been affected by the Covid-19 pandemic and you require a reassessment of your rent, please complete the relevant form as a Galway County Council tenant or HAP tenant and submit same by post or email.
Galway County Council Tenant
COVID19 Rent Adjustment Form - Galway Co Co Tenant
COVID19 Rent Adjustment Form - HAP Tenancy
Public Notice in respect of HAP tenancies
In light of the COVID-19 situation and recent announcements made by Government in relation to measures being taken to combat the spread of Covid-19, HAP tenants are advised of the following information, to ensure the continuity of HAP tenancies:
- If a HAP tenant does not experience any change in financial circumstances as a result of the steps being taken to combat the spread of COVID-19, there should be no change to the operation of the scheme – HAP payments will continue to be made to the landlord and the tenant’s differential rent will continue to be collected;
- If a tenant does experience a change in financial circumstances on foot of COVID-19, those tenants should contact the Department of Employment Affairs and Social Protection and apply for the relevant supports https://www.gov.ie/en/publication/cb3726-jobseekers-payments/
- To offset a requirement to present in person in local authority offices, documentation received from DEASP should then be scanned / photographed and submitted to your local authority as soon as possible as proof of a change in financial circumstances;
- The possibility of local authority staffing levels being reduced may lead to delays in differential rent amounts being amended – this will not affect your HAP payment to your landlord;
- Differential rent arrears that accumulate following the submission of DEASP documentation during the COVID-19 measures will be re-assessed and rectified, as appropriate, by your local authority in due course– this will not affect your HAP payment to your landlord.
In the interests of reducing direct contact, HAP tenants should check with their local authority before presenting in person at any local authority offices, as it might be possible to carry out your business over the phone or electronically.
The Minister for Housing, Planning and Local Government recognises the additional pressures facing both landlords and tenants in relation to the Covid-19 crisis and is working with local authorities and the HAP Shared Services Centre to ensure the continuation of HAP tenancies during this period.
The Planning public counter is closed until further notice.
Planning queries can be made via phone (091) 509308 or email at firstname.lastname@example.org
Planning applications can be made by post only. In the event that the application is of a larger nature, please contact the Planning office by email or phone for an appointment.
- Planning Enforcement
- Forward Planning Policy
Roads and Water Services
Customers should avoid visiting council offices throughout the County. Contact should be made by phone or email.
Priority will be given to keeping the road network open and safe for road users. Non-essential works may be curtailed or suspended if it becomes necessary to do so.
Water Services will be prioritised to ensure that quality drinking water is supplied and sewerage services are maintained. Non-essential works may be curtailed or suspended if it becomes necessary to do so.
Recreation and Amenity
All parks and open spaces are closed in compliance with guidance issued by the HSE/Public Health to prevent the spread of the virus.
All playgrounds are closed.
- Renville Park, Oranmore – Closed
- Dunlo Recreational Park, Ballinasloe - Closed
- Pallas Grounds Tuam – Closed
- Leisure Centres - Ballinasloe & Tuam (operated by Coral Leisure) – Closed
- Playgrounds – Closed
Economic Development, Community and Culture
Economic, Community and Rural Development – Services Reduced
Galway County Council, Economic, Community and Rural Development Unit are fully re-deployed from March 30th to April 13th in support of Galway County Council’s Community Response Forum. Due to Staff Redeployment the following services are greatly reduced and limited in the next two week period; Community Services and Grants, Tourism, Arts, Creative Ireland, Inclusion, Age Alliance, Healthy Ireland, Economic Development, Hubs, Atlantic Economic Corridor, Town and Village Schemes, Outdoor Recreation Schemes and Regeneration. Service availability will be reviewed after this period, in accordance with Government and Public Health Guidelines.
The Local Sports Partnership are continuing to provide limited services in accordance with Sports Ireland. There a free Activities and Programmes available on-line Follow on Facebook or contact them on email@example.com or firstname.lastname@example.org to book a place on the at Home Fitness Programme and Active Age Programmes.
The Public Participation Network Staff are available but are prioritising support for the Community Response Forum.
Further Information on our Services will be updated to www.galway.ie
The Community Response Forum is a collaboration of State and Community Groups to provide support to vulnerable Members of our Community in this essential ‘Stay at Home’ phase announced by Government. Galway County Council is providing a dedicated contact number 091-509390 or Freephone 1800 92 88 94 with the lines open from 9.00am to 6.00pm seven days per week, Monday through to Sunday, emails can be sent to email@example.com. The helpline is focused primarily on ensuring that vulnerable members of the community or those living alone can access deliveries of groceries, medicine and fuels. The new phoneline is just one aspect of the Forum’s work. Its core aim is contributing to the community-wide effort to limit the spread of COVID-19.
For Daily Updates Visit on COVID-19 visit
Environment and Climate Action
- Environmental Services
The essential services of the Environment department have been prioritised and will continue to be operated, mainly on a remote basis. These services include:
- Water quality sampling.
- Waste management and enforcement.
- Dog pound
- Veterinary services, including Food Safety.
PUTTING OUT YOUR BINS
Your waste collection service provider will be able to update you or answer any queries you may have in relation to ongoing household waste collection services.
Please be advised that it has been agreed in accordance with condition 6.6.12 of the household Waste Collection Permits that no time limit will apply to the collection of household kerbside waste for the duration of the current COVID -19 health crisis.
HANDLING OF WASTE BINS
Please refer to your waste contractor for advice on the handling of bins.
While self-isolating it is important that any waste arising is dealt with in accordance with guidelines as set out by the HSE below.
- Put all personal waste, including used tissues, masks and all cleaning waste in a plastic rubbish bag.
- Tie the bag when it is almost full. Place the plastic bag in a second bin bag and tie the bag.
- Leave the bag somewhere safe. The bags should be left for 3 days before collection.
- Dispose of other waste the way you usually would.
The network of bring banks throughout the county are currently in operation. However this may change as the Covid-19 crisis evolves. Check for updates on our website.
When using the sites please respect other users and observe social distancing protocols. If the banks are full, please do not leave items at the site. Bring the material home and report the banks to firstname.lastname@example.org or 091 509510.
The recycling centres at Tuam, Clifden and Ballinasloe are closing from 1st April, 2020 due to Covid-19. This will be reviewed after 12th April, 2020.
When using the sites please respect other users and observe social distancing protocols. Contact Barna Recycling at 091 771619 with any queries.