COVID-19 Service Contacts
Corporate, Customer Services & Facilities Management
Correspondence applications, documentation and other written communications can continue to be made as normal subject to normal postal services continuing. See our COVID-19 Service Updates page for more info.
- Customer Services
Motortax renewals can be processed online by logging on to www.motortax.ie Your pin no is the last six digits of your Vehicle Registration Cert for a previously taxed vehicle. This number is located on the top right hand corner of your Vehicle Registration Cert and begins with the letter “C”.
For all brand new/imported vehicles your pin number is the last 6 digits of your chassis number.
In the event that you are unable to process your application online please contact the Department of Transport, Shannon, Co. Clare at 0818 411 412, e-mail firstname.lastname@example.org
Postal applications can also be sent to the Motortax Offices at Galway and Ballinasloe. Please do not send cash in the post.
If you have any queries, please contact us on the following:
All libraries are closed until further notice. No public are allowed enter the libraries and books to be returned can be returned by books drop if there is one. Please Note: Newspread deliveries are suspended until further notice.
eServices are still available. Library members can access eBooks, eAudiobooks, eMagazines and eNewspapers from home. Library staff available to help with patrons having any difficulty accessing same for any reason.
- Library HQ
- City Library
The Planning counter will remain open for essential business only
General Planning queries should be made via phone or email, where possible.
Planning applications can be submitted by post or delivered to the Planning counter.
- Planning applications
- Planning Enforcement
- Forward Planning Policy
Roads and Water Services
Customers should avoid visiting council offices throughout the County. Contact should be made by phone or email.
Priority will be given to keeping the road network open and safe for road users. Non-essential works may be curtailed or suspended if it becomes necessary to do so.
Water Services will be prioritised to ensure that quality drinking water is supplied and sewerage services are maintained. Non-essential works may be curtailed or suspended if it becomes necessary to do so.
Recreation and Amenity
All parks and open spaces remain open, but the public are requested to comply with all guidance issued by the HSE/Public Health to prevent the spread of the virus.
All playgrounds are officially opened, and the public are advised to make use of open space for recreation with children. Parents/guardians should ensure that social distancing and other advice as issued by the HSE/Public Health is maintained.
- Renville Park, Oranmore – open
- Dunlo Recreational Park, Ballinasloe - open
- Pallas Grounds Tuam – open
- Leisure Centres - Ballinasloe & Tuam (operated by Coral Leisure) – closed until further notice
- Playgrounds – Open
Economic Development, Community and Culture
Our team continue to provide services by email, post and telephone. The principle services include
- Arts Service
- Community Development & Supports, Social Inclusion and Economic Development & Regeneration
- Local Sports Partnership
- Public Participation Network (PPN)
Environment and Climate Action
- Environmental Services
The essential services of the Environment department have been prioritised and will continue to be operated, mainly on a remote basis. These services include:
- Water quality sampling.
- Waste management and enforcement.
- Civic Amenity Sites
- Dog Warden Service
- Veterinary services, including Food Safety.
PUTTING OUT YOUR BINS
Your waste collection service provider will be able to update you or answer any queries you may have in relation to ongoing household waste collection services.
Please be advised that it has been agreed in accordance with condition 6.6.12 of the household Waste Collection Permits that no time limit will apply to the collection of household kerbside waste for the duration of the current COVID -19 health crisis.
HANDLING OF WASTE BINS
Please refer to your waste contractor for advice on the handling of bins.
While self-isolating it is important that any waste arising is dealt with in accordance with guidelines as set out by the HSE below.
- Put all personal waste, including used tissues, masks and all cleaning waste in a plastic rubbish bag.
- Tie the bag when it is almost full. Place the plastic bag in a second bin bag and tie the bag.
- Leave the bag somewhere safe. The bags should be left for 3 days before collection.
- Dispose of other waste the way you usually would.
The network of bring banks throughout the county are currently in operation. However this may change as the Covid-19 crisis evolves. Check for updates at www.galway.ie .
When using the sites please respect other users and observe social distancing protocols. If the banks are full, please do not leave items at the site. Bring the material home and report the banks to email@example.com or 091 509510.
The recycling centres at Tuam, Clifden and Ballinasloe are currently in operation. However this may change as the Covid-19 crisis evolves. Check for updates at www.galway.ie .
When using the sites please respect other users and observe social distancing protocols. Contact Barna Recycling at 091 771619 with any queries.
Burial Grounds in the County will remain open under normal opening hours. Visitors to burial grounds must adhere to Government/HSE guidelines in regard to social distancing and the current 5k travel restriction in place.