How to request your personal information

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Your Right to Access Information

You have the right to get a copy of the information held about you by Galway County Council. This is called a Subject Access Request, as outlined in Article 15 of the GDPR.

What You Can Access:

• Confirmation of whether your personal data is being processed.
• Access to your personal data.
• Information about the purposes of processing.
• Categories of personal data.
• Recipients of your data.
• Storage period or criteria for determining it.
• Your rights to request rectification, erasure, or restriction of processing.
• Right to lodge a complaint.
• Source of your data (if not collected from you).
• Details of automated decision-making, including profiling.

How to Make a Subject Access Request:

1. Complete the Data Subject Access Request Form.
2. Provide photographic ID (e.g., Irish Driving Licence, Public Services Card, or Passport).
3. Provide proof of address (e.g., recent utility bill, bank statement, or official correspondence).

Send your completed form and documents to: dpo@galwaycoco.ie or via post to:

Data Protection Officer
Áras an Chontae
Prospect Hill, Galway H91H6kX

Processing Your Request:

• We will respond within one month of receiving a valid request.
• If identification is not verified, the response time will start once verification is complete.
• For complex or numerous requests, we may extend the response time by two months and will inform you within one month.

Charges:

• Subject Access Requests are free.
• We may charge a reasonable fee for excessive or repetitive requests.

Reasons for Refusal:

• Requests that are manifestly unfounded or excessive.
• Certain circumstances may limit your right to access, such as national security, public security, or ongoing investigations.

Complaints: If you are unhappy with a decision, you can contact the Data Protection Officer or make a complaint to the Data Protection Commissioner at www.dataprotection.ie.

Data Subject Access Request Form